Effective Date: 1st April 2025
At Basecamp Cleaning & Maintenance Services, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (basecampcleaning.com.au) or use our services.
1. Information We Collect
We collect personal information to provide and improve our services. This may include:
- Contact Information: Name, phone number, email address, and physical address.
- Payment Information: Billing details (processed securely through third-party payment processors).
- Service Details: Property type, cleaning preferences, and scheduling details.
- Website Usage Data: IP address, browser type, pages visited, and other analytics to enhance user experience.
2. How We Use Your Information
We use your personal data for the following purposes:
- To schedule, confirm, and complete cleaning services.
- To process payments and invoices securely.
- To respond to inquiries, complaints, or support requests.
- To send updates about bookings, promotions, and company news (with your consent).
- To improve our website and services through analytics and feedback.
3. Data Protection & Security
We take strict measures to protect your personal information, including:
- Secure servers and encrypted storage for sensitive data.
- Restricted access to personal information within our team.
- Secure payment processing through trusted third-party providers.
4. Sharing of Information
We do not sell, rent, or share your personal information with third parties, except in the following cases:
- When required for payment processing through trusted platforms.
- If legally required by law enforcement or government authorities.
- When necessary to prevent fraud, security breaches, or harm.
5. Cookies & Website Tracking
Our website may use cookies and tracking tools to enhance user experience, monitor site performance, and analyze visitor behavior. You can disable cookies through your browser settings if you prefer.
6. Your Rights & Choices
You have the right to:
- Request access to the personal data we hold about you.
- Correct or update your information if inaccurate.
- Request deletion of your data (subject to legal obligations).
- Opt-out of marketing communications at any time.
To exercise your rights, please contact us at [Insert Email].
7. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website, and we encourage you to review it regularly.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
🌐 Website: basecampcleaning.com.au
By using our services, you agree to the terms outlined in this Privacy Policy.