Welcome to Basecamp Cleaning & Maintenance Services! We strive to provide high-quality cleaning solutions tailored to your needs. By booking our services, you agree to the following terms and conditions. Please read them carefully before confirming your booking.
1. Quotation and Pricing Policy
Our quotations are based on the assumption that the property is in a standard condition. The final price may be subject to change upon inspection of the property on the scheduled cleaning day, depending on its actual size and condition. If our team finds that the property requires additional cleaning beyond the initially quoted scope due to extreme dirt, heavy stains, excessive clutter, or unforeseen cleaning needs, we will contact the client to inform them of the revised cost before proceeding with the service. The additional cleaning charges must be approved by the client before the service can continue.
2. Booking and Payment Policy
- To secure a cleaning appointment, we require a 50% deposit or full payment, depending on the type of cleaning service booked. The deposit must be made at the time of booking for the quoted amount or estimated service duration.
- The remaining balance must be paid on the day of the service, prior to completion. Failure to make the full payment may result in service cancellation.
- Payments can be made via bank transfer, credit/debit card, or other approved payment methods.
3. Cancellation and Rescheduling Policy
- If a booking is canceled within 46 hours of the scheduled cleaning, a 50% charge of the total cleaning cost will be applicable.
- If a booking is canceled within 24 hours of the scheduled cleaning, a 100% charge of the total cleaning cost will apply.
- If a client wishes to reschedule, we will do our best to accommodate a new date and time; however, rescheduling within 24 hours of the appointment may result in a rebooking fee.
- Clients must inform us of any necessary changes at the earliest convenience to avoid cancellation fees.
4. End of Lease Cleaning
- If an End of Lease Cleaning requires rectification due to dissatisfaction, the client must inform us within three (3) days of the cleaning date. After this period, we will not be responsible for any additional work.
- Clients must inform us at the time of booking when the final agent inspection will be carried out. This ensures that our cleaning aligns with the timing of the property handover.
- Please note that Spring Cleaning does not meet End of Lease Cleaning standards and may not be sufficient for a rental inspection. End of Lease Cleaning is a specialized service that ensures compliance with lease agreement requirements.
5. Regular and Spring Cleaning Services
- Regular Cleaning: Requires a minimum booking of 2 hours per session. This service applies to cleaning scheduled weekly or fortnightly.
- Spring Cleaning: Requires a minimum booking of 3 hours per session and applies to services scheduled more than two weeks apart. Spring Cleaning is priced differently than Regular Cleaning due to the extra effort required.
6. Carpet Steam Cleaning & Stain Removal
- While we use professional-grade steam cleaning equipment, we cannot guarantee the removal of all stains. Certain stains, such as those caused by caustic substances, acids, and permanent dyes, may be impossible to remove completely.
- If a stain requires specialized treatment, an additional charge per stain treatment will apply. Clients will be informed of the additional cost on the cleaning day.
- For furnished properties, we will only steam clean around furniture unless the client moves it prior to our arrival.
- Clients must notify us in advance if they require stain removal treatment, as it is a separate service with additional costs. The price will be determined upon inspection of the stains on the day of service.
7. Client Responsibilities and Access
- Clients must ensure our team has safe and unrestricted access to the property at the scheduled cleaning time. Any delays caused by restricted access may lead to additional charges or rescheduling fees.
- Clients must provide clear instructions regarding any specific areas requiring extra attention or exclusions.
- If we arrive and are unable to gain access due to incorrect keys, locked premises, or other access issues, a full-service charge will still apply.
8. Satisfaction Guarantee & Liability Limitations
- We aim to provide the highest quality cleaning services. If you are not satisfied with any aspect of the cleaning, please inform us within 24 hours so we can address the issue.
- Our guarantee covers re-cleaning only for areas that do not meet our service standards. Refunds are not provided.
- Basecamp Cleaning & Maintenance Services is not liable for pre-existing damages to furniture, fixtures, or surfaces. We recommend that clients document any prior damage before the cleaning appointment.
9. Health & Safety Measures
- Our team follows strict safety protocols and uses eco-friendly cleaning products whenever possible.
- Clients must inform us of any health hazards or conditions within the property, such as mold, infestations, or hazardous chemicals, before booking.
- If a property is deemed unsafe for cleaning upon arrival, our team reserves the right to cancel the booking, and cancellation fees may apply.
10. Contact Information & Customer Support
For any inquiries, bookings, or complaints, please reach out to us:
📞 Phone: +61 0481 154 528 | +61 0430 111 791
📩 Email: info@basecampcleaning.com.au
🌐 Address: 1E/4 Avoca Place, Fisher 2611
By proceeding with our services, you acknowledge and agree to the terms and conditions outlined above. Thank you for choosing Basecamp Cleaning & Maintenance Services for your cleaning needs!