1. Please note our Quotation is based on the property in standard condition. The condition of the property may change the price upon inspection of the property on the day of the cleaning depending on the size and the condition. If upon cleaning we find the property to be in a very poor condition or there is additional cleaning required not discussed at the time of quoting, we will contact the client to inform of the additional costs applicable.
2. If you proceed with our cleaning services, we require a 50% deposit or full payment depending on type of cleaning, to secure your day and time of cleaning. ( For the quoted amount or estimated time)
3. If a booking is cancelled within 46 hours of the scheduled cleaning, a charge of 50% of the cleaning cost will apply.
4. If a booking is cancelled within 24 hours of the scheduled cleaning, a charge of 100% of the cleaning cost will apply.
5 End of Lease cleaning- In the event that an end of lease cleaning requires rectification by Mint Cleaning, we must be advised within a maximum of 3 days of the cleaning date to rectify any issues identified by the client or agent.
6. End of Lease cleaning- We must be advised this at the time of booking when the end of lease inspection is to be carried out by the agent.
7 Regular cleaning has a minimum time of 2 hours. Regular cleaning is cleaning carried out weekly or fortnightly.
8 Spring cleaning has a minimum time of 3 hours. Spring cleaning is cleaning carried out at a frequency of more than 2 weeks between cleans and is a different rate to regular cleaning. Please note: Spring Cleaning will not pass an End of lease Inspection. We do not guarantee spring cleaning can or will achieve the standard of cleaning required for that of an end of lease clean irrespective of whether you have an inspection or not.
9 Carpet Steam Cleaning: We do not guarantee that all stains will be removed upn carpet steam cleaning. Stains derived from caustics, acids and permanent dyes may be permanent stains that cannot be removed. Note: If there are stains that cannot be removed. Note : If there are stains and we need to do a treatment we will charge extra per stain treatment . We will let you know on the day. If property is furnished we will only do the steam clean around the furniture unless the client moves it. Please advise if they require carpet stain removal. Stain Removal will be an additional cost per treatment per stain. Price can be provided upn inspection of the stain's on the day. However, we cannot guarantee stains can be removed completely. It is the responsibility of the customer to give us as much information as possible to Basecamp Cleaning Services to treat stains successfully.
